Network Engineer - Access Networks

Job Locations US-CA-Valencia | US-PA-Easton
ID
2021-1796
Category
Customer Service/Support
Type
Full-Time

Overview

Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at www.snapone.com.

 

Acquired by Snap One in 2021, Access Networks is the premier provider of enterprise-grade networking solutions for the modern automated home.  We believe that life’s better when everything works together. And the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart home experiences to people around the world.

 

The Network Engineer will report to the Director of Engineering and is responsible for providing technical support to clients and building enterprise-grade networks. The candidate must be comfortable working in a fast-paced, environment that is goal oriented and emphasizes accountability for delivering results. The Network Engineer will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.

Responsibilities

  • Open tickets, diagnose, and resolve Tier 1 and Tier 2 issues with remote clients’ networks
  • Program/provision wired and wireless network systems for deployment at remote sites
  • Provide and maintain thorough documentation of client systems
  • Create and manage client accounts on Ruckus FlexMaster and other management servers
  • Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
  • Learn new technologies and products
  • Write/publish KB articles to increase the team's institutional knowledge
  • Process RMAs for defective products
  • Occasional after-hours emergency support for remote clients

Qualifications

Required Qualifications

  • 3+ years networking experience and current CCNA certification (or equivalent)
  • Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
  • Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
  • Experience supporting customer environments in a helpdesk/support capacity
  • Able to solve complex technical problems while under pressure and interfacing with clients
  • Availability nights/weekends as needed

 Preferred Qualifications

  • Bachelor’s degree
  • Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
  • Ruckus Wireless Solutions Engineer (WiSE), CWNA/CWNP, ICX/Brocade certifications or equivalent experience
  • Experience programming and troubleshooting Ruckus ZoneDirector environments
  • Experience with TeamViewer or other remote desktop support applications
  • Working knowledge of ConnectWise
  • Python, VBScript, JavaScript, or other scripting experience
  • Apple or Microsoft certifications
  • VPN and SSH experience
  • Web development / database experience

 

 

Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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