Technical Support Specialist

Job Locations US-NC-Charlotte
Customer Service/Support


Reporting to a Technical Support Supervisor, the Technical Support Specialist will be responsible for answering dealer technical inquiries through phone, chat and email communication.  The candidate must be comfortable working in a fast-paced, environment that is goal oriented and emphasizes accountability for delivering results. The Technical Support Specialist will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.



Specific Responsibilities

  • Serve as contributing member of a high-performing technical support team by supplying our customers within field product support via phone, email and chat
  • Listen attentively to customer needs and concerns
  • Participate in collaborations with the product development team in conducting sample reviews, testing reports, drawings, documentation review and manual reviews
  • Participate in monitoring and answering dealer inquiries through a technical forum
  • Create knowledge base articles for our tech support knowledge base
  • Participate in product Beta testing and provide feedback
  • Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.


Required Qualifications

  • High School diploma or equivalent
  • 1 Year Customer Service Experience
  • Ability to show technical aptitude and troubleshooting
  • Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)
  • Experience with Microsoft Office Products

Preferred Qualifications

  • Advanced Degree
  • Professional experience installing and/or troubleshooting technical products or services
  • Experience with SAP or Salesforce
  • Previous call center experience
  • Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed